Shipping policy
SHIPPING POLICY
Avalanche Design products are performance automotive components. Many products require additional care in handling, packaging, and shipping due to their size, material, and protection requirements.
Quality Check Before Shipping
Every order is inspected prior to shipment to confirm product condition and packaging integrity before leaving our facility.
Processing and Handling Time
In stock items: typically ship within 1 to 3 business days after the order is confirmed.
Preorder, backordered, made to order, and limited production items: processing and production times vary by product. Estimated lead times will be provided on the product page, order confirmation, or directly to the customer when applicable.
Processing times are estimates and are not guaranteed. Business days do not include weekends or holidays.
Shipping Rates
Shipping rates are calculated at checkout based on the delivery location, package dimensions, dimensional weight, and selected shipping service.
Rates shown at checkout cover shipping transportation unless otherwise specifically stated. Additional import duties, taxes, customs charges, or brokerage fees for international shipments are not included in the shipping rate.
Carriers
We use major carriers including UPS, FedEx, DHL Express, and USPS, depending on the destination, package size, and available service.
Carrier availability may vary by destination.
Order Tracking
When your order ships, tracking information will be sent to the email address provided with the order.
Tracking information may take up to 24 hours to update after a shipping label is created or the shipment is accepted by the carrier.
Signature and Delivery
Signature confirmation may be required for high value shipments.
Customers are responsible for providing a secure and accessible delivery address and for making arrangements to receive shipments requiring a signature.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If an order has not shipped, contact us immediately to request an address correction.
If an order has already shipped, we may not be able to modify or reroute the shipment. Any carrier fees associated with address corrections, rerouting, refused delivery, or return to sender may be the customer's responsibility.
Lost, Stolen, or Delayed Packages
Once a shipment has been accepted by the carrier, estimated delivery dates are controlled by the carrier and may be affected by weather, customs processing, holidays, operational delays, or other circumstances outside our control.
If tracking shows Delivered but the package cannot be located, please:
- Check the delivery area and with neighbors, building management, or receiving staff.
- Contact the carrier regarding the delivery.
- Contact us if additional assistance or a carrier claim is required.
Damaged in Transit
Please inspect your shipment upon delivery.
If the shipping carton shows visible damage, photograph the package before opening whenever possible.
If the product arrives damaged:
- Photograph the exterior packaging, shipping label, packing materials, and product damage.
- Keep all original packaging materials.
- Contact us within 48 hours of delivery.
Prompt documentation is important for carrier and insurance claims. Claims reported after this period may be more difficult or impossible to process with the carrier.
International Orders
International shipping rates shown at checkout do not include import duties, taxes, customs charges, brokerage fees, or other destination country fees unless specifically stated otherwise at checkout.
The recipient is responsible for any applicable:
- Import duties
- GST, VAT, or other import taxes
- Customs clearance charges
- Brokerage or carrier processing fees
- Other charges imposed by the destination country or shipping carrier
These charges may be collected directly from the recipient by the shipping carrier or customs authority before or at the time of delivery.
Avalanche Design does not control these charges and cannot determine the final amount charged by another country or carrier.
Customers are responsible for complying with the import requirements of their destination country.
If an international shipment is refused, abandoned, or returned because duties, taxes, customs charges, or other import fees were not paid, any resulting carrier charges, return shipping costs, customs charges, or related expenses may be deducted from any applicable refund.
Customs documents will reflect the actual merchandise description and declared value. We cannot declare an order as a gift or intentionally reduce its customs value.
Contact
For shipping questions or urgent address changes: